Tracking statuses differ between carriers, but they mean the same few things. Find the words you see on your tracking below to understand where your parcel is and whether you need to do anything.
Label created / Shipment information received
What it means: The sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet.
What to do: Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
Picked up / Accepted
What it means: The carrier has the parcel and scanned it for the first time.
What to do: Nothing to do. The next scans follow as it moves between depots.
In transit
What it means: The parcel is moving through the carrier network, by truck, plane or both.
What to do: Gaps of a day or two between scans are normal, longer for international parcels.
Arrived at / departed from facility
What it means: The parcel was scanned in or out of a sorting hub or depot.
What to do: Nothing to do. This shows normal progress.
Held at customs / Customs clearance
What it means: The destination country is checking the parcel. Duties, taxes or documents may be needed.
What to do: Watch for a message from the carrier about payment. Only pay through the carrier's official website.
Out for delivery
What it means: The parcel is on the delivery vehicle today.
What to do: Keep your phone on and someone at the address if possible.
Delivery attempted
What it means: The driver came but could not deliver, for example nobody was home or access was blocked.
What to do: Check the card or message left, then rebook delivery or collect it.
Available for pickup
What it means: The parcel waits at a post office, locker or pickup point.
What to do: Collect it with ID and the notice before the holding time ends.
Exception / Delayed
What it means: Something stopped the normal route: weather, an address problem, damage or a missed connection.
What to do: Most exceptions clear on their own within a day or two. Contact the carrier if nothing changes in 48 hours.
Returned to sender
What it means: The parcel is going back, usually after failed delivery attempts or an address problem.
What to do: Contact the sender for a refund or a new shipment.
Delivered
What it means: The carrier recorded the parcel as handed over or left at the address.
What to do: If you cannot find it, check safe places and neighbours, then contact the sender within 24 hours.
Tracking number not found
What it means: The carrier has no record yet, or the number or carrier is wrong.
What to do: Check every character, pick the right carrier, and try again after 24 hours.
Frequently asked questions
What does "Label created / Shipment information received" mean in parcel tracking?
The sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet. Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
What does "Picked up / Accepted" mean in parcel tracking?
The carrier has the parcel and scanned it for the first time. Nothing to do. The next scans follow as it moves between depots.
What does "In transit" mean in parcel tracking?
The parcel is moving through the carrier network, by truck, plane or both. Gaps of a day or two between scans are normal, longer for international parcels.
What does "Arrived at / departed from facility" mean in parcel tracking?
The parcel was scanned in or out of a sorting hub or depot. Nothing to do. This shows normal progress.
What does "Held at customs / Customs clearance" mean in parcel tracking?
The destination country is checking the parcel. Duties, taxes or documents may be needed. Watch for a message from the carrier about payment. Only pay through the carrier's official website.
What does "Out for delivery" mean in parcel tracking?
The parcel is on the delivery vehicle today. Keep your phone on and someone at the address if possible.
What does "Delivery attempted" mean in parcel tracking?
The driver came but could not deliver, for example nobody was home or access was blocked. Check the card or message left, then rebook delivery or collect it.
What does "Available for pickup" mean in parcel tracking?
The parcel waits at a post office, locker or pickup point. Collect it with ID and the notice before the holding time ends.