A tracking number usually shows “not found” because the carrier has not scanned the parcel yet, or because the number or carrier is wrong. Wait 24 to 48 hours after you receive the number, check every character, and make sure the right carrier is selected.
1. The parcel has not been scanned yet
Shops often create the label before the courier collects the parcel. The number exists in the shop’s system but the carrier has nothing to show until the first scan.
2. The wrong carrier is selected
Several carriers use the same number lengths. In the tracker, pick another carrier from the list if the first one finds nothing.
3. A typing mistake
O and 0, I and 1, and S and 5 are easy to mix up. Copy and paste the number from the email instead of typing it.
4. You have an order number, not a tracking number
Order and reference numbers from the shop do not work on carrier sites. Look for “tracking number” in the shipping email.
5. The parcel changed carrier
International and economy parcels are often handed to a local carrier. The order page may show a second number for the last part of the journey.
6. The number is too old
Carriers delete tracking history after a few months. Old numbers stop working even if the parcel was delivered.
7. The service has no tracking
Untracked services, such as normal stamps or the cheapest international options, never show scans.
What to do next
If nothing appears after five working days, contact the seller or sender. They can confirm the carrier, check the label and resend or refund.
Frequently asked questions
How long until a tracking number works?
Usually within 24 hours of the first scan. Numbers from online shops can take two to five days if the shop prints the label before handing the parcel over.
Can a tracking number be fake?
It can be wrong or not yet used. If it never works after a week, ask the seller for proof of shipping or open a dispute on the marketplace.