Australia Post Tracking: Track Your Parcel Live

Australia Post tracking number format

Format	Used for
2 letters, 9 digits, AU	International items
Longer letter and digit codes	Domestic parcels and StarTrack, length varies

About Australia Post tracking

Australia Post delivers mail and parcels across Australia and runs StarTrack for business freight. Domestic numbers vary in length depending on the service.

When you track here, we open the official Australia Post page with your number already filled in, so you always see the carrier's own latest scan.

Where to find your Australia Post tracking number

Look in the dispatch email or on the receipt and label. MyPost shows parcels sent to your address.

Australia Post services you can track

Parcel Post and Express PostStandard and express domestic parcel services.

StarTrackBusiness and larger freight deliveries.

How to track a Australia Post parcel

Find the number. Look in the shipping email, the order page or the receipt. A Australia Post number looks like AB123456789AU.
Paste it above. Australia Post is selected for you on this page. Spaces and dashes are removed.
Read the status. Check the latest scan and the history. If nothing has changed for a while, see the tips below.

Australia Post tracking status meanings

Label created / Shipment information receivedThe sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet. Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
In transitThe parcel is moving through the carrier network, by truck, plane or both. Gaps of a day or two between scans are normal, longer for international parcels.
Held at customs / Customs clearanceThe destination country is checking the parcel. Duties, taxes or documents may be needed. Watch for a message from the carrier about payment. Only pay through the carrier's official website.
Out for deliveryThe parcel is on the delivery vehicle today. Keep your phone on and someone at the address if possible.
Delivery attemptedThe driver came but could not deliver, for example nobody was home or access was blocked. Check the card or message left, then rebook delivery or collect it.
Exception / DelayedSomething stopped the normal route: weather, an address problem, damage or a missed connection. Most exceptions clear on their own within a day or two. Contact the carrier if nothing changes in 48 hours.
DeliveredThe carrier recorded the parcel as handed over or left at the address. If you cannot find it, check safe places and neighbours, then contact the sender within 24 hours.

Every tracking status explained

Common Australia Post tracking problems and fixes

"Awaiting collection"

The parcel waits at a Post Office or Parcel Locker. Bring the card or the collection code.

No updates for an international item

Updates resume when the item arrives in Australia and passes customs.

Tips for Australia Post parcels

The free MyPost account shows all parcels addressed to you and lets you choose a Parcel Locker.

Getting help with a Australia Post delivery

Use the official Australia Post website or app to raise an enquiry.

Australia Post tracking FAQ

Does Australia Post track international mail?

Yes, items with a tracking number can be followed once they reach Australia.

Australia Post Tracking