J&T Express Tracking: Track Your J&T Express Parcel Live

J&T Express tracking number format

Format	Used for
Usually 12 digits	J&T waybill number from the shop or the app

J&T Express delivers a huge share of Shopee, Lazada and TikTok Shop orders in the Philippines and across Southeast Asia.

The waybill number is in the order details of the shopping app, usually under the courier name.

When you track here, we open the official J&T Express page with your number already filled in, so you always see the carrier's own latest scan.

Find the number. Look in the shipping email, the order page or the receipt. A J&T Express number looks like 780123456789.
Paste it above. J&T Express is selected for you on this page. Spaces and dashes are removed.
Read the status. Check the latest scan and the history. If nothing has changed for a while, see the tips below.

Label created / Shipment information receivedThe sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet. Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
In transitThe parcel is moving through the carrier network, by truck, plane or both. Gaps of a day or two between scans are normal, longer for international parcels.
Held at customs / Customs clearanceThe destination country is checking the parcel. Duties, taxes or documents may be needed. Watch for a message from the carrier about payment. Only pay through the carrier's official website.
Out for deliveryThe parcel is on the delivery vehicle today. Keep your phone on and someone at the address if possible.
Delivery attemptedThe driver came but could not deliver, for example nobody was home or access was blocked. Check the card or message left, then rebook delivery or collect it.
Exception / DelayedSomething stopped the normal route: weather, an address problem, damage or a missed connection. Most exceptions clear on their own within a day or two. Contact the carrier if nothing changes in 48 hours.
DeliveredThe carrier recorded the parcel as handed over or left at the address. If you cannot find it, check safe places and neighbours, then contact the sender within 24 hours.

Order details in Shopee or Lazada show the same updates; use J&T tracking for the depot names.
"Delivering" means the rider has the parcel today; keep your phone on for the call or text.
Cash on delivery orders need the exact amount ready.

Where do I find my J&T tracking number?

In your shopping app under order details, next to the courier name.

How long does J&T take?

Usually a few days in Metro Manila and longer for provincial areas.

Why is my J&T parcel stuck at the hub?

Parcels wait at hubs during sales peaks and bad weather. Updates normally continue within a few days.