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Track a parcel

OnTrac Tracking

To track an OnTrac parcel, enter the number that starts with C, D or 1LS above. We detect OnTrac and open the official result with your number filled in.

USA Opens official tracking Updated November 8, 2026

Track Ur Parcel OnTrac

Paste the number from your shipping email. Spaces are fine.

OnTrac tracking number format

FormatUsed for
C or D followed by 14 digitsClassic OnTrac numbers, for example D10010000000000
Starting with 1LSParcels from the former LaserShip network

About OnTrac tracking

OnTrac is a regional ground carrier that delivers online orders for large retailers across the United States. After merging with LaserShip it covers most of the country.

Many shoppers only meet OnTrac when an order arrives, because shops choose it for cheap ground delivery. The number is in the shipping email from the store.

When you track here, we open the official OnTrac page with your number already filled in, so you always see the carrier's own latest scan.

How to track a OnTrac parcel

  1. Find the number. Look in the shipping email, the order page or the receipt. A OnTrac number looks like D10010000000000.
  2. Paste it above. OnTrac is selected for you on this page. Spaces and dashes are removed.
  3. Read the status. Check the latest scan and the history. If nothing has changed for a while, see the tips below.

OnTrac tracking status meanings

  • Label created / Shipment information receivedThe sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet. Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
  • In transitThe parcel is moving through the carrier network, by truck, plane or both. Gaps of a day or two between scans are normal, longer for international parcels.
  • Held at customs / Customs clearanceThe destination country is checking the parcel. Duties, taxes or documents may be needed. Watch for a message from the carrier about payment. Only pay through the carrier's official website.
  • Out for deliveryThe parcel is on the delivery vehicle today. Keep your phone on and someone at the address if possible.
  • Delivery attemptedThe driver came but could not deliver, for example nobody was home or access was blocked. Check the card or message left, then rebook delivery or collect it.
  • Exception / DelayedSomething stopped the normal route: weather, an address problem, damage or a missed connection. Most exceptions clear on their own within a day or two. Contact the carrier if nothing changes in 48 hours.
  • DeliveredThe carrier recorded the parcel as handed over or left at the address. If you cannot find it, check safe places and neighbours, then contact the sender within 24 hours.

Every tracking status explained

Tips for OnTrac parcels

  • OnTrac often delivers in the evening, so "Out for delivery" can last until late.
  • If the email says LaserShip, the number still works on OnTrac tracking.
  • For a missing parcel, contact the store first; the shop is OnTrac's customer and can open a trace.

Related guides

OnTrac tracking FAQ

What does an OnTrac tracking number look like?

Classic OnTrac numbers have 15 characters: C or D followed by 14 digits. Former LaserShip parcels start with 1LS.

Is LaserShip the same as OnTrac?

Yes. LaserShip and OnTrac combined under the OnTrac name, and LaserShip numbers are tracked on OnTrac.

Does OnTrac deliver on weekends?

In many areas yes. Check the expected delivery date in tracking.

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