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Track a parcel

Purolator Tracking

To track a Purolator shipment, enter the 12 digit PIN above, choose Purolator if another carrier is suggested, and open the official Purolator tracker.

Canada Opens official tracking Updated November 8, 2026

Track Ur Parcel Purolator

Paste the number from your shipping email. Spaces are fine.

Purolator tracking number format

FormatUsed for
12 digit PINPurolator tracking PIN, for example 123456789012
3 letters and 9 digitsSome Purolator PINs

About Purolator tracking

Purolator is a major Canadian courier for business and online orders, with next-day service between many cities.

Purolator calls its tracking number a PIN. Twelve digit numbers are also used by FedEx, so pick Purolator if that is your courier.

When you track here, we open the official Purolator page with your number already filled in, so you always see the carrier's own latest scan.

How to track a Purolator parcel

  1. Find the number. Look in the shipping email, the order page or the receipt. A Purolator number looks like 123456789012.
  2. Paste it above. Purolator is selected for you on this page. Spaces and dashes are removed.
  3. Read the status. Check the latest scan and the history. If nothing has changed for a while, see the tips below.

Purolator tracking status meanings

  • Label created / Shipment information receivedThe sender made a label and told the carrier a parcel is coming. The carrier does not have the parcel yet. Wait one to two days for the first scan. If nothing changes after three working days, ask the sender whether it was handed over.
  • In transitThe parcel is moving through the carrier network, by truck, plane or both. Gaps of a day or two between scans are normal, longer for international parcels.
  • Held at customs / Customs clearanceThe destination country is checking the parcel. Duties, taxes or documents may be needed. Watch for a message from the carrier about payment. Only pay through the carrier's official website.
  • Out for deliveryThe parcel is on the delivery vehicle today. Keep your phone on and someone at the address if possible.
  • Delivery attemptedThe driver came but could not deliver, for example nobody was home or access was blocked. Check the card or message left, then rebook delivery or collect it.
  • Exception / DelayedSomething stopped the normal route: weather, an address problem, damage or a missed connection. Most exceptions clear on their own within a day or two. Contact the carrier if nothing changes in 48 hours.
  • DeliveredThe carrier recorded the parcel as handed over or left at the address. If you cannot find it, check safe places and neighbours, then contact the sender within 24 hours.

Every tracking status explained

Tips for Purolator parcels

  • Missed a delivery? Purolator usually leaves a card with the pickup location.
  • Ground parcels take longer in winter storms; check the expected date.
  • Cross-border parcels may wait for customs before Purolator scans them.

Related guides

Purolator tracking FAQ

What is a Purolator PIN?

It is the Purolator tracking number, usually 12 digits.

Why does the tracker suggest FedEx?

FedEx also uses 12 digits. Choose Purolator from the carrier list.

Can I change a Purolator delivery?

Often yes, from the Purolator tracking page or by contacting Purolator with your PIN.

Track other carriers