Arrived at / departed from facility: These are routine scans when your parcel enters or leaves a sorting building. They show normal progress. Parcels sometimes pass through hubs that look out of the way on a map, because carriers route by the fastest connection, not the shortest distance.
Words carriers use for this status
- Arrived at facility / Arrived at hub
- Departed facility
- Processed through facility
- Arrived at sort facility
- Processed at delivery depot
How long it normally lasts
A parcel normally spends a few hours to a day at each facility.
What to do
- Nothing is needed while it keeps moving between facilities.
- If it stays at the same facility for more than 3 working days, contact the sender.
- A scan at a facility in the wrong city usually corrects itself on the next scan.
Other tracking statuses
- Label created / Shipment information received
- In transit
- Out for delivery
- Exception / Delayed
- Held at customs / Customs clearance
- Delivered (but not received)
- Returned to sender
See every status in one place on our tracking status meanings page, or paste your number in the tracker above for the live status.
Frequently asked questions
What does "Arrived at / departed from facility" mean?
These are routine scans when your parcel enters or leaves a sorting building. They show normal progress. Parcels sometimes pass through hubs that look out of the way on a map, because carriers route by the fastest connection, not the shortest distance.
Why did my parcel go to another city first?
Carriers route parcels through large hubs, even if it looks like a detour. It is normal.
How long does a parcel stay at a facility?
Usually less than a day. Longer stays happen at peak times or before weekends.