Returned to sender: The carrier stopped trying to deliver and is sending the parcel back. Common reasons are repeated failed attempts, an incorrect or incomplete address, refused delivery, unpaid customs charges or the parcel not being collected from a pickup point in time.
Words carriers use for this status
- Returned to sender
- Return to sender in process
- Returning to shipper
- Undeliverable, returning
- Refused by recipient
How long it normally lasts
Domestic returns usually take a few days to a week. International returns can take several weeks.
What to do
- Contact the seller straight away; sometimes the return can be stopped and the parcel redelivered.
- Confirm your correct address and phone number with the seller.
- Once the parcel reaches the seller, ask for a refund or a new shipment.
Other tracking statuses
- Label created / Shipment information received
- In transit
- Out for delivery
- Exception / Delayed
- Held at customs / Customs clearance
- Delivered (but not received)
- Arrived at / departed from facility
See every status in one place on our tracking status meanings page, or paste your number in the tracker above for the live status.
Frequently asked questions
What does "Returned to sender" mean?
The carrier stopped trying to deliver and is sending the parcel back. Common reasons are repeated failed attempts, an incorrect or incomplete address, refused delivery, unpaid customs charges or the parcel not being collected from a pickup point in time.
Can I stop a return to sender?
Sometimes, if you act quickly. Call the carrier or ask the seller to request redelivery.
Will I get a refund for a returned parcel?
Usually yes once the seller receives it, though some shops deduct shipping costs. Check their return policy.