Label created / Shipment information received: The sender printed a label and sent the parcel details to the carrier electronically. The carrier knows a parcel is coming, but nobody has picked it up or scanned it yet. The parcel is still with the seller, waiting for collection, or on its way to a drop-off point.
Words carriers use for this status
- Label created, not yet in system (USPS)
- Shipment information received / Label created (UPS)
- Parcel data submitted to carrier (many shops)
- Shipment information sent to FedEx
- We're expecting it (Royal Mail)
- Pre-shipment (USPS)
How long it normally lasts
Usually 1 to 2 working days. Large shops often print labels the moment you order, before the item is even packed, so this status can show up very early.
What to do
- Wait two working days for the first real scan, such as "Picked up" or "Accepted".
- If nothing changes after three working days, ask the seller when the parcel was handed to the carrier.
- If the seller says it was shipped but there is still no scan after a week, ask for a new shipment or a refund.
Other tracking statuses
- In transit
- Out for delivery
- Exception / Delayed
- Held at customs / Customs clearance
- Delivered (but not received)
- Returned to sender
- Arrived at / departed from facility
See every status in one place on our tracking status meanings page, or paste your number in the tracker above for the live status.
Frequently asked questions
What does "Label created / Shipment information received" mean?
The sender printed a label and sent the parcel details to the carrier electronically. The carrier knows a parcel is coming, but nobody has picked it up or scanned it yet. The parcel is still with the seller, waiting for collection, or on its way to a drop-off point.
What does "parcel data submitted to carrier" mean?
It means the same as label created: the shop sent your parcel details to the courier, but the courier has not received the parcel yet.
Is my parcel lost if it stays on label created?
Usually not. Most often it has not been collected yet. After three working days without a scan, contact the seller.