Delivered (but not received): The driver recorded the parcel as handed over or left at the address. Most "delivered but missing" parcels turn up within a day: left with a neighbour, hidden in a safe place, scanned early by the driver, or delivered to a nearby house number.
Words carriers use for this status
- Delivered
- Delivered, front door / porch
- Delivered to safe place
- Delivered to neighbour
- Left at parcel locker / Access Point
- Delivered, in or at mailbox
How long it normally lasts
Give it until the end of the next working day. Drivers sometimes mark parcels delivered a little before they actually drop them off.
What to do
- Check porches, bins, garages, side doors, mail rooms and neighbours, and look for a card.
- Open the tracking page again: many carriers show a delivery photo or GPS location.
- Still missing after 24 hours? Contact the seller, not only the carrier. The seller is the carrier's customer and usually handles refunds or replacements.
Other tracking statuses
- Label created / Shipment information received
- In transit
- Out for delivery
- Exception / Delayed
- Held at customs / Customs clearance
- Returned to sender
- Arrived at / departed from facility
See every status in one place on our tracking status meanings page, or paste your number in the tracker above for the live status.
Frequently asked questions
What does "Delivered (but not received)" mean?
The driver recorded the parcel as handed over or left at the address. Most "delivered but missing" parcels turn up within a day: left with a neighbour, hidden in a safe place, scanned early by the driver, or delivered to a nearby house number.
Who is responsible if a delivered parcel is missing?
In most cases the seller, because they hired the carrier. Contact them first with the tracking number.
Can the carrier tell me where it was left?
Often yes. Delivery photos and GPS details are common on UPS, Amazon, Evri, DPD and others.