Where Is My Package? How to Find It in 5 Steps

To find out where your package is, paste the tracking number into the tracker above. We work out the carrier and show the latest scan and location. If you do not have a number or the tracking makes no sense, follow these five steps.

1. Find the tracking number

Look in the shipping confirmation email, the order page of your account on the shop’s website or app, or the receipt from the post office. Search your inbox for “tracking”, “shipped” or “dispatched”. If you only have an order number, ask the seller for the tracking number. Not sure which carrier it is? Use our tracking number lookup.

2. Check the latest status

The newest scan is the one that matters. It tells you whether the parcel is still with the seller, moving, in customs, out for delivery or delivered. Our status meanings page explains every common update.

3. Compare with normal delivery times

• Domestic parcels: usually 1 to 5 working days.
• International parcels: usually 1 to 3 weeks, longer for cheap economy services from China.
• Peak seasons (Black Friday, Christmas, Eid, Chinese New Year): add a few days.

4. Know what the common problems mean

• Label created for days: the seller has not handed it over yet.
• Stuck in transit: usually a gap between scans, not a lost parcel.
• Held at customs: the destination country is checking it, sometimes a payment is due.
• Delivered but not received: check safe places and neighbours, then contact the seller.

5. Contact the right people

Start with the seller. They are the carrier’s customer, so they can open an investigation, and they are responsible for refunds or replacements. Contact the carrier directly for redelivery, collection or address changes.

Watch out for delivery scams

Text messages saying your package is waiting for a small fee are almost always scams. Check the status yourself with the real tracking number instead of clicking the link.

Frequently asked questions