Exception / Delayed: An exception is any event that stops the parcel from following its planned route on time. It does not mean the parcel is lost. Common causes are bad weather, an incomplete address, nobody available to sign, a closed business, customs checks or minor damage to the packaging.
Words carriers use for this status
- Exception (UPS, FedEx)
- Delivery exception: action required
- Delayed
- Address information required
- Unable to deliver
- Weather delay
How long it normally lasts
Most exceptions clear within 1 to 2 working days. Address and customs exceptions wait until someone gives the missing information.
What to do
- Read the exact wording: "action required" means the carrier needs something from you or the sender.
- For address problems, correct the address in the carrier's app or ask the sender to do it.
- If nothing changes for 48 hours, contact the carrier or the sender with your tracking number.
Other tracking statuses
- Label created / Shipment information received
- In transit
- Out for delivery
- Held at customs / Customs clearance
- Delivered (but not received)
- Returned to sender
- Arrived at / departed from facility
See every status in one place on our tracking status meanings page, or paste your number in the tracker above for the live status.
Frequently asked questions
What does "Exception / Delayed" mean?
An exception is any event that stops the parcel from following its planned route on time. It does not mean the parcel is lost. Common causes are bad weather, an incomplete address, nobody available to sign, a closed business, customs checks or minor damage to the packaging.
Does delivery exception mean my parcel is lost?
No. It means delivery is delayed or blocked. Most exceptions resolve within a day or two.
What does "delivery exception, action required" mean?
The carrier needs something, usually a corrected address, a signature arrangement or customs payment.